Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

84%

1307 reviews on 10 portals

Average rating

Customer Alliance 85%
Booking.com 83%
Expedia 84%
Google 82%
HolidayCheck 76%
Hotel.de 73%
Hotels.com 86%
HRS 81%
Yelp 100%
Zoover 86%

Rating criterias

4.28 / 5
Room
4.3  / 5
4.43 / 5
Location
4.4  / 5
4.15 / 5
Cleanliness
4.2  / 5
4.26 / 5
Service
4.3  / 5
3.82 / 5
Price
3.8  / 5
  • Price

    4  / 5
    4 / 5

  • Room

    4  / 5
    4 / 5

    Probleme d’olive sur lampe

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    4  / 5
    4 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    3  / 5
    3 / 5

  • Room

    4  / 5
    4 / 5

  • Location

    4  / 5
    4 / 5

  • Cleanliness

    4  / 5
    4 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    5  / 5
    5 / 5

  • Service

    5  / 5
    5 / 5

  • Price

    2  / 5
    2 / 5

  • Room

    3  / 5
    3 / 5

  • Location

    4  / 5
    4 / 5

  • Cleanliness

    3  / 5
    3 / 5

  • Service

    2  / 5
    2 / 5

  • Price

    3  / 5
    3 / 5

  • Room

    3  / 5
    3 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    2  / 5
    2 / 5

    Strong smell from toilette area

  • Service

    4  / 5
    4 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    4  / 5
    4 / 5

    It hadn't been as thoroughly cleaned as on previous visits. Dusty in some areas and doors needed to be wiped down.

  • Service

    5  / 5
    5 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    4  / 5
    4 / 5

    The doors must be keys.

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    3  / 5
    3 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    4  / 5
    4 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    5  / 5
    5 / 5

  • Room

    4  / 5
    4 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    4  / 5
    4 / 5

  • Service

    5  / 5
    5 / 5

  • Price

    3  / 5
    3 / 5

  • Room

    4  / 5
    4 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    4  / 5
    4 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    3  / 5
    3 / 5

  • Room

    3  / 5
    3 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    3  / 5
    3 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    3  / 5
    3 / 5

  • Room

    4  / 5
    4 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    3  / 5
    3 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    2  / 5
    2 / 5

    Very high! But we paid it knowingly

  • Room

    2  / 5
    2 / 5

    Kitchen area tiny and rooms were very stuffy at night. View was lovely. Was there supposed to be air conditioning? We couldn't find it ( but to be fair we didn't ask)

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    4  / 5
    4 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    4  / 5
    4 / 5

  • Location

    4  / 5
    4 / 5

  • Cleanliness

    3  / 5
    3 / 5

  • Service

    3  / 5
    3 / 5

  • Price

    2  / 5
    2 / 5

  • Room

    4  / 5
    4 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    3  / 5
    3 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    3  / 5
    3 / 5

  • Room

    4  / 5
    4 / 5

  • Location

    4  / 5
    4 / 5

  • Cleanliness

    5  / 5
    5 / 5

  • Service

    5  / 5
    5 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    5  / 5
    5 / 5

  • Service

    5  / 5
    5 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    4  / 5
    4 / 5

  • Service

    4  / 5
    4 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    4  / 5
    4 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    3  / 5
    3 / 5

  • Service

    5  / 5
    5 / 5

  • Price

    4  / 5
    4 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    5  / 5
    5 / 5

  • Service

    5  / 5
    5 / 5

  • Price

    5  / 5
    5 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    5  / 5
    5 / 5

  • Service

    5  / 5
    5 / 5

  • Price

    5  / 5
    5 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    4  / 5
    4 / 5

  • Cleanliness

    5  / 5
    5 / 5

  • Service

    5  / 5
    5 / 5

  • Price

    5  / 5
    5 / 5

  • Room

    5  / 5
    5 / 5

  • Location

    5  / 5
    5 / 5

  • Cleanliness

    5  / 5
    5 / 5

  • Service

    5  / 5
    5 / 5

Read more reviews