Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

84%

1327 reviews on 10 portals

Average rating

Customer Alliance 85%
Booking.com 82%
Expedia 85%
Google 86%
HolidayCheck 74%
Hotel.de 73%
Hotels.com 86%
HRS 81%
Yelp 100%
Zoover 86%

Rating criterias

4.29 / 5
Room
4.3  / 5
4.42 / 5
Location
4.4  / 5
4.16 / 5
Cleanliness
4.2  / 5
4.26 / 5
Service
4.3  / 5
3.83 / 5
Price
3.8  / 5
Anonymous Leisure traveller 70-79 years old 96% Très positive 2 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 40% Sorry the people was friendly but all the structure was so dirty to ruin off our vacation 4 month(s) ago
  • Room

    1  / 5
    1 / 5

    Cleaning

  • Location

    4  / 5
    4 / 5

    View

  • Cleanliness

    1  / 5
    1 / 5

    Everything dirty

  • Service

    3  / 5
    3 / 5
  • Price

    1  / 5
    1 / 5

    No value for the standard offered

Anonymous Leisure traveller 70-79 years old 88% Agreable 4 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Michael Leisure traveller 50-59 years old 76% Very comfortable for a two day stay with friends . 5 month(s) ago
  • Room

    4  / 5
    4 / 5

    Clean and tidy.

  • Location

    4  / 5
    4 / 5

    Not too far from St Malo

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5

    More staff at reception.

  • Price

    3  / 5
    3 / 5
BESSOL Leisure traveller 50-59 years old 100% plus que satisafaisante 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Laura S from Norfolk E. Leisure traveller 60-69 years old 80% We had a really lovely weekend break. Would recommend for short stay. 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    We stayed in a 2 bedroom appartment with well equipped kitchen and open plan dining and seating area.

  • Location

    4  / 5
    4 / 5

    Situated about 2 miles from the old town, beside lovely beach. Quiet, relaxing and well placed for us. The bar was no more than functional and it would have been good to have access to cafe on site. If arriving in the evening need to stock up with essentials on route as no local shops open after 8pm.

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5

    English speaking staff very polite and friendly. Happy yo help those of us with our limited French. Could also speak in Spanish and German!

  • Price

    4  / 5
    4 / 5

    Good value.

Kris & A. Leisure traveller 50-59 years old 88% Very good experience 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 68% We had a nice stay in the hotel. Hammam was out of service 🙁 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Luc D. Leisure traveller 50-59 years old 96% As the last 4 years our stay was pleasent and relaxing. We try to come back in september this year!!! 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Romain Leisure traveller 50-59 years old 84% Very nice place to be. Many thanks for the service. I expect to come again next year. 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
WRIGHT Leisure traveller 50-59 years old 32% We departed 5 days early, as we were unhappy, uncomfortable, and annoyed with overall standard of service and accommodation. We still had to pay for the full week. 1 year(s) ago
  • Room

    2  / 5
    2 / 5

    Seemed a lot smaller than promised and did not reflect the room plans on the website. Was not comfortable and the lighting was terrible. Also, the vents in small windows were very noisy in the wind and we were unable to sleep. During the day, we had to listen to a pump running all the time, which was not relaxing.

  • Location

    2  / 5
    2 / 5

    A long walk from St Malo - 45 minutes

  • Cleanliness

    1  / 5
    1 / 5

    The apartment was dirty, and we were promised it would be cleaned on the middle Friday of our two week spell, and the only thing that was done was a towel and bed linen change. The towels supplied had dirty marks on them. The room smelled of fish and chlorine.

  • Service

    1  / 5
    1 / 5

    No service !

  • Price

    2  / 5
    2 / 5

    For the room that we were given, the price was far too high - half would have been acceptable

Delco Leisure traveller 50-59 years old 96% Parfait, surtout hors saison. 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    Superbe vue sur mer

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 84% Dans l’ensemble satisfait 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    Probleme d’olive sur lampe

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 76% Personnel serviable et à l'écoute. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 96% Very relaxing. Amazing view. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 56% Good but a litle bit outdated... when I pay almost 1000€ for three days I expect more... 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    2  / 5
    2 / 5
  • Price

    2  / 5
    2 / 5
Anonymous Leisure traveller 50-59 years old 68% nice in general. Location was very good 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    2  / 5
    2 / 5

    Strong smell from toilette area

  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 30-39 years old 80% Lugar bonito. Apartamento amplo. WC fede um pouco é pouco prático. Boa garagem 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    The doors must be keys.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Brian o. Leisure traveller 50-59 years old 88% Tres bien dommage le hamas marche mal et il ya pas de sauna. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 92% Great, we will come back soon 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 80% FreeWifi appreciated,unfortunately no belgian channels on tv. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 40-49 years old 68% We loved our stay and the pool and location were both exceptional. The service was lovely. We probably can't justify the price for another visit but we savoured every minute 3 year(s) ago
  • Room

    2  / 5
    2 / 5

    Kitchen area tiny and rooms were very stuffy at night. View was lovely. Was there supposed to be air conditioning? We couldn't find it ( but to be fair we didn't ask)

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    2  / 5
    2 / 5

    Very high! But we paid it knowingly

Anonymous Leisure traveller 50-59 years old 72% Nice place, I will suggest it for holidays!! 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    2  / 5
    2 / 5
Bracke F. Leisure traveller 50-59 years old 84% Good
If we are back in the area, we choose this formula again.
3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
JC T. Leisure traveller 80-89 years old 96% Some improvements like Wifi in the flats make it even better than usual. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
bart v. Leisure traveller 30-39 years old 88% nice hotel and very nice location 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Holger Leisure traveller 60-69 years old 96% A really nice, quite and comfortable place to stay : 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 96% Great family stay, would come back! 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 100% Séjour absolument parfait. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5

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