Independent reviews by Customer Alliance
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What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.
Anonymous Leisure traveller 40-49 years old 92% The staff, including those working on reception, cleaners and maintenance, are excellent - very helpful and polite. It was good to see the table football in the basement room for children. It was a welcome addition. One concern we had was that some residents had dogs which were allowed to roam around the terraced areas unsupervised. We witnessed one dog leaving dog mess and pee in the area where children play. Could it be a rule that dogs are not allowed off a lead in the residence and that owners clear up after their dogs or indeed take them for walks elsewhere rather than on the grounds of the residence? We very much continue to enjoy our stays at the residence and hope our comments are helpful. Many thanks. 2 month(s) ago Dear Madam,
We thank you for your kind comments. We always try to inform the dogs owners of the best places to go for a ride with their dog. There is a field close to the residence and a park at 15mns walk.
We will be more careful and more attentive from now on.
Hervé Letournel – Manager
Ioana R. Leisure traveller 40-49 years old 60% It was very nice ,but the only inconvenient was regarding the cleanliness. It would be better if daily somebody did clean the room or at least from time to time and change the towels. 1 year(s) ago Dear Madam,
We thank you for your comment.
We just want to inform you there is no daily cleaning in the residence and you have the opportunity to get new towels at the reception.
We hope you enjoyed your stay in Saint-Malo.
We look forward to your next visit!
Hervé Letournel, Director of Residence Reine Marine
Anonymous Leisure traveller 40-49 years old 72% It's a very nice structure, over viewing the sea is an awesome experience. The room is spacious but it needs some restyling: doors outside the balcony had the paint removing, doors inside were scratched, chairs around the table were heavy and noisy. The kitchen is equipped but frying pans were old. The receptionists have been very very kind and efficient. We are quite satisfied but rooms could be improved. 1 year(s) ago
Anonymous Leisure traveller 40-49 years old 68% We loved our stay and the pool and location were both exceptional. The service was lovely. We probably can't justify the price for another visit but we savoured every minute 1 year(s) ago
Anonymous Leisure traveller 50-59 years old 72% The room was a bit downtrodden for my taste. It is a good place to spend a week or more with family, but would not recommend for shorter stays. 1 year(s) ago
Sharon C. Leisure traveller 30-39 years old 84% As mentioned in my email the welcoming attitude of the staff, the fact we left alone to have the first proper holiday we have had in a decade - we travel alot but always incorporate work or treatment for our son. This time I felt genuinely at peace and Lucca did too. The kindness was so refreshing and it became a second home. He have no hesitation in recommending i to friends and family and will return ourselves as soon as possible. We would love to buy a house in that region as that stretch of beach is breathtaking as is all of St Malo honestly - the taxi drivers always made me feel safe and welcome just to take me on a short drive to Carrefour as they understood due to Lucca being fatigued the walk up was sometimes very difficult for him. All in all one of the highlights of travel. Kind regars Sharon, Jack, Louis and Lucca 1 year(s) ago