Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

84%

1327 reviews on 10 portals

Average rating

Customer Alliance 85%
Booking.com 82%
Expedia 85%
Google 86%
HolidayCheck 74%
Hotel.de 73%
Hotels.com 86%
HRS 81%
Yelp 100%
Zoover 86%

Rating criterias

4.29 / 5
Room
4.3  / 5
4.42 / 5
Location
4.4  / 5
4.16 / 5
Cleanliness
4.2  / 5
4.26 / 5
Service
4.3  / 5
3.83 / 5
Price
3.8  / 5
Anonymous Leisure traveller 50-59 years old 96% Very good but can only afford winter use ,too expensive in the summer 20 day(s) ago Dear "bbos66"
We are pleased to read you enjoyed your stay.
Do not hesitate to visit our website in order to enjoy our early booking rates, even on spring or early summer .
We hope to see you next year and wish you a nice day
Hervé Létournel - Manager
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5

    Good room very clean

  • Service

    5  / 5
    5 / 5

    Friendly professional staff

  • Price

    4  / 5
    4 / 5

    Little bit pricey especially in summer

Résidence Reine Marine Very good but can only afford winter use ,too expensive in the summer
BESSOL Leisure traveller 50-59 years old 100% plus que satisafaisante 1 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Résidence Reine Marine plus que satisafaisante
Laura S from Norfolk E. Leisure traveller 60-69 years old 80% We had a really lovely weekend break. Would recommend for short stay. 5 month(s) ago
  • Room

    4  / 5
    4 / 5

    We stayed in a 2 bedroom appartment with well equipped kitchen and open plan dining and seating area.

  • Location

    4  / 5
    4 / 5

    Situated about 2 miles from the old town, beside lovely beach. Quiet, relaxing and well placed for us. The bar was no more than functional and it would have been good to have access to cafe on site. If arriving in the evening need to stock up with essentials on route as no local shops open after 8pm.

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5

    English speaking staff very polite and friendly. Happy yo help those of us with our limited French. Could also speak in Spanish and German!

  • Price

    4  / 5
    4 / 5

    Good value.

Résidence Reine Marine We had a really lovely weekend break. Would recommend for short stay.
Kris & A. Leisure traveller 50-59 years old 88% Very good experience 5 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine Very good experience
Anonymous Leisure traveller 30-39 years old 68% We had a nice stay in the hotel. Hammam was out of service 🙁 6 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Résidence Reine Marine We had a nice stay in the hotel. Hammam was out of service 🙁
Luc D. Leisure traveller 50-59 years old 96% As the last 4 years our stay was pleasent and relaxing. We try to come back in september this year!!! 6 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Résidence Reine Marine As the last 4 years our stay was pleasent and relaxing. We try to come back in september this year!!!
Romain Leisure traveller 50-59 years old 84% Very nice place to be. Many thanks for the service. I expect to come again next year. 6 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine Very nice place to be. Many thanks for the service. I expect to come again next year.
WRIGHT Leisure traveller 50-59 years old 32% We departed 5 days early, as we were unhappy, uncomfortable, and annoyed with overall standard of service and accommodation. We still had to pay for the full week. 11 month(s) ago
  • Room

    2  / 5
    2 / 5

    Seemed a lot smaller than promised and did not reflect the room plans on the website. Was not comfortable and the lighting was terrible. Also, the vents in small windows were very noisy in the wind and we were unable to sleep. During the day, we had to listen to a pump running all the time, which was not relaxing.

  • Location

    2  / 5
    2 / 5

    A long walk from St Malo - 45 minutes

  • Cleanliness

    1  / 5
    1 / 5

    The apartment was dirty, and we were promised it would be cleaned on the middle Friday of our two week spell, and the only thing that was done was a towel and bed linen change. The towels supplied had dirty marks on them. The room smelled of fish and chlorine.

  • Service

    1  / 5
    1 / 5

    No service !

  • Price

    2  / 5
    2 / 5

    For the room that we were given, the price was far too high - half would have been acceptable

Résidence Reine Marine We departed 5 days early, as we were unhappy, uncomfortable, and annoyed with overall standard of service and accommodation. We still had to pay for the full week.
Delco Leisure traveller 50-59 years old 96% Parfait, surtout hors saison. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Superbe vue sur mer

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine Parfait, surtout hors saison.
Anonymous Leisure traveller 40-49 years old 84% Dans l’ensemble satisfait 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Probleme d’olive sur lampe

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine Dans l’ensemble satisfait
Anonymous Leisure traveller 30-39 years old 76% Personnel serviable et à l'écoute. 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Résidence Reine Marine Personnel serviable et à l'écoute.
Anonymous Leisure traveller 50-59 years old 96% Very relaxing. Amazing view. 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine Very relaxing. Amazing view.
Anonymous Leisure traveller 30-39 years old 56% Good but a litle bit outdated... when I pay almost 1000€ for three days I expect more... 1 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    2  / 5
    2 / 5
  • Price

    2  / 5
    2 / 5
Résidence Reine Marine Good but a litle bit outdated... when I pay almost 1000€ for three days I expect more...
Anonymous Leisure traveller 50-59 years old 68% nice in general. Location was very good 1 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    2  / 5
    2 / 5

    Strong smell from toilette area

  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Résidence Reine Marine nice in general. Location was very good
Anonymous Leisure traveller 40-49 years old 92% The staff, including those working on reception, cleaners and maintenance, are excellent - very helpful and polite. It was good to see the table football in the basement room for children. It was a welcome addition. One concern we had was that some residents had dogs which were allowed to roam around the terraced areas unsupervised. We witnessed one dog leaving dog mess and pee in the area where children play. Could it be a rule that dogs are not allowed off a lead in the residence and that owners clear up after their dogs or indeed take them for walks elsewhere rather than on the grounds of the residence? We very much continue to enjoy our stays at the residence and hope our comments are helpful. Many thanks. 1 year(s) ago Dear Madam,

We thank you for your kind comments. We always try to inform the dogs owners of the best places to go for a ride with their dog. There is a field close to the residence and a park at 15mns walk.
We will be more careful and more attentive from now on.
Best Regards
Hervé Letournel – Manager
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5

    It hadn't been as thoroughly cleaned as on previous visits. Dusty in some areas and doors needed to be wiped down.

  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine The staff, including those working on reception, cleaners and maintenance, are excellent - very helpful and polite. It was good to see the table football in the basement room for children. It was a welcome addition. One concern we had was that some residents had dogs which were allowed to roam around the terraced areas unsupervised. We witnessed one dog leaving dog mess and pee in the area where children play. Could it be a rule that dogs are not allowed off a lead in the residence and that owners clear up after their dogs or indeed take them for walks elsewhere rather than on the grounds of the residence? We very much continue to enjoy our stays at the residence and hope our comments are helpful. Many thanks.
Anonymous Leisure traveller 30-39 years old 80% Lugar bonito. Apartamento amplo. WC fede um pouco é pouco prático. Boa garagem 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    The doors must be keys.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine Lugar bonito. Apartamento amplo. WC fede um pouco é pouco prático. Boa garagem
Brian o. Leisure traveller 50-59 years old 88% Tres bien dommage le hamas marche mal et il ya pas de sauna. 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine Tres bien dommage le hamas marche mal et il ya pas de sauna.
Anonymous Leisure traveller 40-49 years old 92% Great, we will come back soon 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Résidence Reine Marine Great, we will come back soon
Anonymous Leisure traveller 70-79 years old 80% FreeWifi appreciated,unfortunately no belgian channels on tv. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Résidence Reine Marine FreeWifi appreciated,unfortunately no belgian channels on tv.
Anonymous Leisure traveller 40-49 years old 72% It's a very nice structure, over viewing the sea is an awesome experience. The room is spacious but it needs some restyling: doors outside the balcony had the paint removing, doors inside were scratched, chairs around the table were heavy and noisy. The kitchen is equipped but frying pans were old. The receptionists have been very very kind and efficient. We are quite satisfied but rooms could be improved. 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Résidence Reine Marine It's a very nice structure, over viewing the sea is an awesome experience. The room is spacious but it needs some restyling: doors outside the balcony had the paint removing, doors inside were scratched, chairs around the table were heavy and noisy. The kitchen is equipped but frying pans were old. The receptionists have been very very kind and efficient. We are quite satisfied but rooms could be improved.
Deasington Leisure traveller 50-59 years old 76% Guests bringing dogs with them did not bother to pick-up their mess - each day new ones for the children to step in! 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Résidence Reine Marine Guests bringing dogs with them did not bother to pick-up their mess - each day new ones for the children to step in!
Anonymous Leisure traveller 40-49 years old 68% We loved our stay and the pool and location were both exceptional. The service was lovely. We probably can't justify the price for another visit but we savoured every minute 2 year(s) ago
  • Room

    2  / 5
    2 / 5

    Kitchen area tiny and rooms were very stuffy at night. View was lovely. Was there supposed to be air conditioning? We couldn't find it ( but to be fair we didn't ask)

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    2  / 5
    2 / 5

    Very high! But we paid it knowingly

Résidence Reine Marine We loved our stay and the pool and location were both exceptional. The service was lovely. We probably can't justify the price for another visit but we savoured every minute
Anonymous Leisure traveller 50-59 years old 72% The room was a bit downtrodden for my taste. It is a good place to spend a week or more with family, but would not recommend for shorter stays. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine The room was a bit downtrodden for my taste. It is a good place to spend a week or more with family, but would not recommend for shorter stays.
Anonymous Leisure traveller 50-59 years old 72% Nice place, I will suggest it for holidays!! 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    2  / 5
    2 / 5
Résidence Reine Marine Nice place, I will suggest it for holidays!!
Bracke F. Leisure traveller 50-59 years old 84% Good
If we are back in the area, we choose this formula again.
2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
Résidence Reine Marine Good If we are back in the area, we choose this formula again.
JC T. Leisure traveller 80-89 years old 96% Some improvements like Wifi in the flats make it even better than usual. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine Some improvements like Wifi in the flats make it even better than usual.
bart v. Leisure traveller 30-39 years old 88% nice hotel and very nice location 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine nice hotel and very nice location
Sharon C. Leisure traveller 30-39 years old 84% As mentioned in my email the welcoming attitude of the staff, the fact we left alone to have the first proper holiday we have had in a decade - we travel alot but always incorporate work or treatment for our son. This time I felt genuinely at peace and Lucca did too. The kindness was so refreshing and it became a second home. He have no hesitation in recommending i to friends and family and will return ourselves as soon as possible. We would love to buy a house in that region as that stretch of beach is breathtaking as is all of St Malo honestly - the taxi drivers always made me feel safe and welcome just to take me on a short drive to Carrefour as they understood due to Lucca being fatigued the walk up was sometimes very difficult for him. All in all one of the highlights of travel.
Kind regars
Sharon, Jack, Louis and Lucca
2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine As mentioned in my email the welcoming attitude of the staff, the fact we left alone to have the first proper holiday we have had in a decade - we travel alot but always incorporate work or treatment for our son. This time I felt genuinely at peace and Lucca did too. The kindness was so refreshing and it became a second home. He have no hesitation in recommending i to friends and family and will return ourselves as soon as possible. We would love to buy a house in that region as that stretch of beach is breathtaking as is all of St Malo honestly - the taxi drivers always made me feel safe and welcome just to take me on a short drive to Carrefour as they understood due to Lucca being fatigued the walk up was sometimes very difficult for him. All in all one of the highlights of travel. Kind regars Sharon, Jack, Louis and Lucca
Holger Leisure traveller 60-69 years old 96% A really nice, quite and comfortable place to stay : 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Résidence Reine Marine A really nice, quite and comfortable place to stay :
DELEN LUC - STRADIOT S. Leisure traveller 40-49 years old 100% IT WAS THE SECOND TIME WE STAYED AT REINE MARINE , AND AGAIN WE SPEND A WONDERFULL TIME, WE WILL COME BACK! 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Résidence Reine Marine IT WAS THE SECOND TIME WE STAYED AT REINE MARINE , AND AGAIN WE SPEND A WONDERFULL TIME, WE WILL COME BACK!
Anonymous Leisure traveller 40-49 years old 96% Great family stay, would come back! 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Résidence Reine Marine Great family stay, would come back!
Anonymous Leisure traveller 40-49 years old 100% Séjour absolument parfait. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Résidence Reine Marine Séjour absolument parfait.

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